About Us
Who are we?
Zanestore serves as a dedicated intermediary for custom products, bridging the gap between consumers and manufacturers. Direct access to custom products from their sources is often unavailable to the average consumer, and this is where we add value. Established in 2018, Zanestore is supported by 16 different channels based in India, ensuring seamless facilitation and exceptional service.
Why are these products so cheap?
Custom products are often priced lower because they typically come from situations where goods have been seized or are surplus from the import/export process. These items might be products that didn't meet customs regulations, failed to pass customs duties or taxes, or were confiscated during transit. We acquire these products through auctions and other channels, which allows us to offer them at significantly reduced prices. Essentially, the low cost reflects the nature of how these products are sourced.
Does these products has any kind of warranty and are they original with bill?
yes, all of our products come with a one-year manufacturer’s warranty. Additionally, we offer a 7-day replacement guarantee. If any issues or damages arise within 7 days of purchase, we will either replace the product or provide a full refund.
We ensure that all the products we sell are 100% original. Our custom products are always authentic.
For added customer satisfaction, we allow customers to inspect the product in front of the delivery personnel. If any damage or defects are found, the product can be returned on the spot for an immediate refund.
We also provide a registered invoice, with the price listed reflecting the current market value. This offers resellers the opportunity to earn a profit by reselling our products at competitive prices.
Why cash on delivery is not available?
Cash on delivery (COD) is not available due to the nature of our business as intermediaries. Since we are sourcing these products from various channels, including those that don’t come with an official bill, we need to process the necessary IMEI registration and generate an invoice before dispatching any product. This requires us to make upfront payments, and to ensure smooth processing, we can only accept prepaid orders.
For your convenience, we accept payments exclusively through UPI, and all payments must be made in advance.
What about delivery services?
Once a customer places an order on our website, we immediately forward the order details and payment for bill generation. After the bill is generated, we proceed to dispatch the product within 5 to 8 hours.
An automated email or SMS will be sent to the customer with the tracking number or consignment link.
Delivery typically takes 3 to 4 business days across India.
How to contact us?
You can easily reach us by visiting our website and clicking on the chat button. We respond promptly and assign a dedicated executive to assist you via WhatsApp. This executive will remain in constant communication with you throughout the entire ordering and delivery process.
For any further inquiries, feel free to contact us anytime through the chat button on our website. We are always here to assist you.
Be safe.